UK Returns & Refunds Policy: Your Complete Guide
Our comprehensive returns and refunds policy covers items for 30 days from the date of purchase. If 30 days have passed since your purchase, we regret that we cannot offer a full refund or exchange.
Eligibility for Returns & Exchanges
To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in its original packaging.
Non-Returnable Items
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items include:
- Gift cards
- Downloadable software products
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Partial Refunds May Be Granted
There are certain situations where only partial refunds may be granted:
- Books with obvious signs of use
- CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records that have been opened
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Our Refund Process Explained
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your refund is approved, it will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.
Late or Missing Refunds
If you haven’t received a refund yet, please follow these steps:
- First, check your bank account again.
- Then, contact your credit card company, as it may take some time before your refund is officially posted.